Pop-up project reveals the current status of customer orientation in Finnish Boards of Directors

An interesting Pop-up project called ‘Customer Advocates on Board’ is currently ongoing in Finland. The purpose of the project is to boost discussion about the significance of customer experience as a strategic topic for companies, with specific emphasis on its role in Boards of Directors. The project was started by two customer experience professionals – Tarja … Read more…

CX & benefits of collaboration with HR

In my previous post I discussed the company internal collaboration between Customer Experience people and Finance & Control. Today, I want to take up another important collaboration partner, Human Resources. Again, collaboration means joining forces, providing expertise, two-way help and support, saving efforts and breaking cross-organizational silos. Strategic focus on customer centricity requires change management A … Read more…