Founder of XperienceFocus, trainer, writer and consultant helping companies focus on developing delightful customer experiences
Background in the international business environment
Over 30 years’ experience from both global corporate life and from businesses of various sizes in different industries
Coauthor of over ten study books, handbooks and guides, published in Finland, Sweden and Germany
1998-2012: global roles in Corporate Competence Development, Quality and Customer Intelligence organizations at Nokia
2008-2012: leading Customer & Operator Feedback and Net Promoter Score Operations teams at Nokia, where the team was recognized with Nokia Excellence Award
1981-1998: Training Manager, Head of Department, Vice President at FINTRA, the Finnish Institute for International Trade
