Great customer experiences are expected…

…but what needs to happen behind the scenes? ‘Delight’, ‘surprise’, ‘wow’ and ‘trust’ are often repeated buzzwords. Customer experience is high on many companies’ agendas. For a customer, interactions with a company need to be effortless, stress free and high quality. This requires a lot of work, often engaging people across complex organizations. Committed to Customers is … Read more…