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CX competences

About Customer Experience competences

August 31, 2015 by JVesterinen

I recently came across with Kerry Bodine’s blog post WHICH COMES FIRST: BIG BUSINESS DECISIONS –OR– CUSTOMER EXPERIENCE? Her key point is: ‘Customer experience isn’t something else you do—it’s how you do everything.’ CX is not an add-on, it doesn’t work in a vacuum – it should be an input to all business decisions. In … Read more…

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BOOK DETAILS

Language: English
ISBN: 978-951-915-536-4
Release date: 20 Nov 2014
Format: Paperback & e-book
Page count: 132
Publisher: Suomen Liikekirjat
Author: Johanna Vesterinen

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Johanna Vesterinen
johanna.vesterinen@committedtocustomers.com

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