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CX measurement

Feedback that makes sense

March 1, 2016March 21, 2016 by JVesterinen

The other day I needed to phone the customer service of an insurance company. I only had a minor question that I wanted to get out of my ‘to do’ list – and everything was sorted out in less than five minutes. After a short while I got a text message from the company asking … Read more…

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BOOK DETAILS

Language: English
ISBN: 978-951-915-536-4
Release date: 20 Nov 2014
Format: Paperback & e-book
Page count: 132
Publisher: Suomen Liikekirjat
Author: Johanna Vesterinen

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johanna.vesterinen@committedtocustomers.com

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