Skip to content

Menu

Skip to content
Committed to Customers
  • Blog
  • Book
  • Contents
  • Sample
  • Readers’ comments
  • About the author

Uncategorized

“Customer inside” – a sign of company success

January 27, 2015January 27, 2015 by JVesterinen

This is a guest post by Päivi Heikinheimo, Founder and CEO of Key Consulting Oy. Have you ever stepped back to think about why commercial enterprises exist? Of course you have. As the main purpose of a company you have perhaps identified the need to make a profit. Or perhaps your choice for the main … Read more…

Categories UncategorizedLeave a comment

Is a CX transformation program your major task this year?

January 20, 2015 by JVesterinen

Three things that will help you along the way: Find a business sponsor for your initiative right from the beginning. Having a committed sponsor behind your project ensures that your voice is heard and sufficient resources are allocated to the initiative. Keep the sponsor continually informed and show the benefits gained from the activities. Where … Read more…

Categories UncategorizedLeave a comment

Communicating CX initiatives

January 7, 2015 by JVesterinen

  A new year starting. CX is now a focus area. Action items are listed. Customer experience vision – done. Definiton of CX goals – done. Selection of customer metrics – done. CX targets included in rewarding programs – done. Feedback gathering systems – done. A great start. Or actually, is a lot more needed? … Read more…

Categories UncategorizedLeave a comment

Is the right time for CX now?

December 4, 2014 by JVesterinen

Innovative products have much better possibilities to succeed, if they are introduced to the market in the right time widow. The right timing is equally crucial for the roll-out of new ideas within companies. According to a recent survey by Gartner, eighty-nine percent of companies surveyed plan to compete primarily on the basis of the customer … Read more…

Categories UncategorizedLeave a comment

TWITTER

Tweets by @johinkves

Recent Posts

  • Feedback that makes sense
  • Pop-up project reveals the current status of customer orientation in Finnish Boards of Directors
  • About Customer Experience competences
  • CX and Communications
  • CX & benefits of collaboration with HR

IMPROVE YOUR COMPANY’S CX PRACTICES

committed_to_customers_kansi_208px
Buy from here (Finland).
Order by email: info@liikekirjat.fi (outside Finland).

E-book from here.

BOOK DETAILS

Language: English
ISBN: 978-951-915-536-4
Release date: 20 Nov 2014
Format: Paperback & e-book
Page count: 132
Publisher: Suomen Liikekirjat
Author: Johanna Vesterinen

Author

Johanna Vesterinen
johanna.vesterinen@committedtocustomers.com

Contact online

Visit Us On LinkedinVisit Us On Twitter

Publisher

Suomen Liikekirjat
www.liikekirjat.fi
info@liikekirjat.fi

© 2023 • GeneratePress