Foreword
Creating a customer centric company culture
Committed to customer centricity
Listening to customers
Analyzing customer feedback
Engaging everybody
Taking action
Steps to excellence
Click here for a detailed list of contents.
Foreword
Creating a customer centric company culture
Committed to customer centricity
Listening to customers
Analyzing customer feedback
Engaging everybody
Taking action
Steps to excellence
Click here for a detailed list of contents.