Great customer experiences are expected…

…but what needs to happen behind the scenes? ‘Delight’, ‘surprise’, ‘wow’ and ‘trust’ are often repeated¬†buzzwords. Customer experience is high on many companies’ agendas. For a customer, interactions with a company need to be¬†effortless, stress free and high quality. This requires a lot of work, often engaging people across complex organizations. Committed to Customers is … Read more…