Readers’ comments

“I was really happy to get my hands on this book. It is down-to-earth and concrete, but still keeps the focus in the big picture. This is something I will be coming back to time after time.”

Salla Ketola, Customer Experience Director, Sanoma Pro Ltd

 

“Committed to Customers shows how to build a real business case for customer experience rather than use it as a fancy abstract concept. It pretty much serves as a manual for delivering great customer experiences with logical and ready-to-use tools which can be of benefit for any organization”.

Valentin Chernikov, Senior Program Manager, Aalto University Executive Education

 

Blog review (in Finnish): MITEN ORGANISAATIO KASVAA ASIAKASKESKEISEKSI?

Leave a Comment

Time limit is exhausted. Please reload CAPTCHA.