“I was really happy to get my hands on this book. It is down-to-earth and concrete, but still keeps the focus in the big picture. This is something I will be coming back to time after time.”
Salla Ketola, Customer Experience Director, Sanoma Pro Ltd
“Committed to Customers shows how to build a real business case for customer experience rather than use it as a fancy abstract concept. It pretty much serves as a manual for delivering great customer experiences with logical and ready-to-use tools which can be of benefit for any organization”.
Valentin Chernikov, Senior Program Manager, Aalto University Executive Education
Blog review (in Finnish): MITEN ORGANISAATIO KASVAA ASIAKASKESKEISEKSI?